Курс «Отношения с клиентами» 13—16 июля

28 июня 2013, 0:36

В этот раз больше внимания уделим миссии переговоров.

«Для меня оказалось очень сложным применить идею миссии, обращенной к миру клиента, на практике. Лично мне очень помогло бы, если бы мы при разыгрывании кейсов уделили этому больше внимания» Анна Хотимская, проектировщик интерфейсов «Интермедии»

«Илья помог мне понять одну важную штуку, которую я раньше не понимал и не использовал — миссию. А теперь у меня ощущение, что это чуть ли не самое важное» Пост о миссии Илья Бирман, арт-директор бюро

Курс научит больше зарабатывать и добиваться своего без обидных компромиссов.

«Курс мне очень много дал. Сейчас всё идёт, как по маслу. И с заказчиками проще стало, и зарплата на работе существенно возросла» Александр Рослов, дизайнер и программист «Дыкун глобал консалт»

«Свою поездку в Москву я окупил ещё до окончания курса, применив знания в разговоре с заказчиком» Алексей Червяков, менеджер дизайн-студии «Логомотив»

«Разговоры и переговоры с клиентами теперь превратились в приятную беседу, в которой я могу отстоять свои интересы» Вадим Пряхин, менеджер проектов «Майндбокс»

В первые два дня проходим всю теорию, каждую тему закрепляя практикой. Переговоры письменно и устно, базовые принципы общения, видение и миссию, ожидания, торговлю, ссору, принцип «анду» и «ружьё всегда заряжено». Третий день — домашнее задание. hw

«Домашка — это феерия: как бы ты ни готовился и как бы ни продумывал ходы, во время разговора мозг норовит повести разговор по привычному пути. Сразу становится ясно, что без практики теория бесполезна» Максим Ткачук, дизайнер бюро

«Один из дней выделен на домашку, которая реально занимает день, она трудная и полезная» Валентин Лощинин, руководитель отдела дизайна «Инновы»

Четвёртый день — финальный раунд домашнего задания и индивидуальный разбор. В конце проведём турнир переговорщиков по олимпийской системе. В прошлый раз получилось очень круто. final

«Последний конкурс был отличный. Было очень интересно участвовать и наблюдать» Анна Хотимская, проектировщик интерфейсов «Интермедии»

Программа курса, условия участия, 30 отзывов — на сайте бюро. Приходите сами и расскажите друзьям. Можно участвовать дистанционно.

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